-
What time I place order?
We are open 24/7 to receive your order. Your order will be accepted successfully in our advanced & secured system and we
will follow up it very soon.
-
What about Shipping charges or hidden costs?
No. There will be no hidden cost for any product, if any additional cost is there it will be mentioned on product details
page. For shipping, across Iran Shipping is Free and for International, it is depend on Shipping address and
total weight of products.
-
How do I know order confirmation?
Once we get your payment successfully, we shall process your order and send you an order confirmation email instantly. We
have automated process for order confirmation & notification.
-
How long will it take to deliver my order?
We generally take 3 to 10 business days to reach to your doorstep if you are from Iran, 7 – 15 business days if you are out
of Iran. For any delay in order we will notify time to time. For each process we will update your order details
and you will get notification.
-
Can I pay by Credit Card / Debit Card / Net banking / Cheque / DD?
Craftanica.com has various options in payment methods. We accept various Credit Cards, Net Banking and Debit Cards. Paypal
is only for international customers who are outside Iran. You can even transfer the order amount wirelessly as
well.
-
How can I cancel my order?
To cancel order you need to inform within 6 hrs after placing order, after that we can’t o cancel it. Refund process will
take minimum 7 days.
-
Products can be customizing as per need?
Craftanica.com offers customize products as well, but it is purely depend on the products and possibility. Craftanica.com
100% fully support and try to deliver as per your need.
-
For any customer related support where do I contact?
Craftanica.com is always there to support for its user and customer for any kind of support. For any kind of support, please
email us on contact@Craftanica.com with Subject line as Customer Support, Also you may also call on +98-9107326186
